Should you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we appreciate you bringing this to our attention.
In the first instance, we ask that you direct your concern to the relevant department:
If you are not entirely satisfied with the resolution provided, we ask that you place your concerns in writing via email so the matter can be further reviewed and addressed.
Ray White Cranbourne will acknowledge your complaint and endeavour to resolve your concerns as soon as possible. Please ensure you provide as much detail as possible about the nature of your complaint or dispute, including the outcome you would like to achieve.
The relevant Department Manager will oversee the complaints process and liaise with you and the appropriate staff member(s) to ensure the issues raised are thoroughly reviewed and handled in accordance with this process.
If you remain unsatisfied with the resolution after assistance from the Managing Director we ask that you place your concerns in writing to –
Ray White Victoria & Tasmania
Level 28, 35 Collins Street
Melbourne VIC 3000
Email – corporate.vic@raywhite.com
In the unlikely event that the matter cannot be satisfactorily resolved, you may refer your concerns to the Estate Agents Resolution Service at the Department of Consumer Affairs (1300 737 030) or the Victorian Civil and Administrative Tribunal (03) 9628 9700.